Shipping Time -- Our handmade products production time is 5-6 weeks after payment is received. This does not include the time it is in transit for it to be delivered to you, which could be from 2-7 days. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Whitesuggar Creations Boutique or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
CANCELLATIONS: Cancellations can only be done within the first 24hrs of purchase. After this timeframe has passed we do no cancel orders or give refunds. You order will be processed within the timeframe given during checkout.
NOTE: REFUNDS WILL NOT BE GIVEN if the "Date" you need the item is sooner than our processing time and the purchase has been made. If you need an item sooner, please email me first to see if I have any availability for Rush Orders. Exceptions will NOT be made. It is very time consuming to process refunds and all the details about turnaround times are posted in our Welcome Page and in our Terms & Condition. Also when checking out, you agree to our turnaround time. By shopping with us you agree to our Processing Times, Terms & Conditions!
We accept the following credit cards: Visa, MasterCard, and Discover via PayPal. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address (i.e. the address your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. A 7% Sales Tax is charged to all New Jersey Residents. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
Due to the nature of my items, returns are not accepted unless the error is ours. Please check your order carefully before submitting it. Each of my items are handmade and created specifically for you! However, it is important to me that you feel happy with your purchase so if you are not happy with your order, please let me know so we can work something out. If you still wish a refund or exchange a 30% restocking fee will be applied. Shipping is non-refundable. This process must be done within 7 days of receiving your items.
Shipping fees are non-refundable. Buyer pays for return shipping. Unless the mistake is mine. Please email us with any questions before sending the item back to me.
PERSONALIZED EMBROIDERED & APPLIQUED ITEMS: These are non-returnable since it was specifically made for you. Please check your item immediately upon receiving it. If you have any issues with your order, you MUST send a photographed documentation of the issue within 48hrs of receiving the package as per USPS Delivery Confirmation and we'll determine a solution from there. However, it is important that you know that I take photos of all my items before they ship and inspect them thoroughly to make sure they are in excellent condition.
:::::CLOTHING CARE INSTRUCTIONS::::::
Please hand wash or wash in gentle cycle to preserve the shape of the embroidered item. It is best to dry flat or hang dry. If you must put in the dryer, please only do at the lowest setting possible. Do not use fabric softener. If you need to iron, turn shirt or clothes inside out and press with iron, do not steam and do not iron directly on the embroidery or applique. This will guarantee a long lasting design.
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Whitesuggar Creations Corp Copyright © 2013, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
We reserve the right to make changes to this site and these Conditions at any time.